If HVI fails to synchronize with your Caterpillar machines, the first step is to check the network connection between the machines and the HVI system. A poor or disrupted connection is a common cause of sync issues.
Next, ensure that the machines are correctly configured to transmit data to HVI. Double-check the settings in both the machine’s telematics system and the HVI platform.
If the issue persists, try restarting the HVI system or the data transmission module on the Caterpillar machines. Sometimes a simple reboot can resolve synchronization problems.
HVI also includes diagnostic tools that can help identify where the synchronization process is failing. Running a diagnostic check might provide more specific guidance on how to fix the issue.
If these steps don’t resolve the problem, contacting HVI support is recommended. They can assist in diagnosing the issue and restoring proper synchronization between your systems.